If you have ever ordered things to be delivered by these companies, you can quickly realise it’s like anything in life : If it can go wrong, it will. But do they as a company, care about themselves, much less you, your money, your product, your health ?
Sadly, I found out recently, the answer is a mindblowing NO.
A brief encounter meeting with a family member raised the question “Do you think it’s right for them to state that faliure and refused renumeration is their company policy ?” Of course, the answer again, was NO.
So we are at a stalemate. Or are we ?
Moral and law (as you would expect) tends to support ‘getting what you pay for’, ‘just desserts’ and something along the line of karma. Not ‘you pays your money, you takes your chances!’.
Not so long ago I was privvy to a set of complaints and one in particular about Uber Eats and their lack of care for what they do and how they treat customers. That was shocking behaviour where the delivery driver claimed to have delivered goods while no such thing happened and Uber Eats sided with the drivers word. Yet they have to prove they deliver. The satnav said they were near the area apparently so that was enough. The couple who were due to be paid their own income in a couple of days had spent their last on a splendid take away to be delivered. They lived in an apartment complex so waited at the only main entrance in, watching the satnav on the Uber App show the driver going the long way round and thankfully approaching the area. It then showed he or she was a street away and then minutes later, no one turned up and then it said the item was delivered. The couple were left with no money, or food. The stress ruined their appetite and they spent the night a bit fed up and went to bed unfed. They had minor quantities of food in cupboards but the little dream of take away food was dashed and the company didn’t even check or care to check what had really happened. They eventually got a forced refund from the bank after telling the bank to get them to show the evidence that the food was delivered to them. No evidence was provided. A multi million dollar company, getting it badly wrong and not caring.
Uber were a bad example there but this next experience was opening a can of worms to worse. Most people may know that food alergies can be severe and deadly. Most people just have food preferences and some people have food stuffs that they can never eat because they feel a certain food is disgusting. This next example is the mere pickle slice. I side with this because I think pickles are horrificly disgusting.
But did you know Just Eat employees claim to have a policy where food mistakes do not gain refunds, partial or in full ? They also do not refer you back to the food provider they contract with, to bring your delivery, that you have no contract with, because you ordered via Just Eat.
So is this it ? Corporate companies can do as they please and no one can challenge them ?
Well, no, not quite. There is a huge and I mean absolutely massive growing number of people complaining about these companies. So it’s just a matter of time before someone wants to gain a political stripe and challenges them to stop this illegal and immoral practice of messing with peoples food.
I bid you good day.
